Website Maintenance & Support

We undertake the continuous maintenance and technical support of the website or e-shop yours, so that it functions properly, safely and without any unforeseen circumstances.

A website needs constant care to remain secure, stable and functional. Even if it has been built correctly, over time it can develop problems related to software updates, plugins, security issues, speed or compatibility.

At Shell-iT, we undertake the maintenance and support of websites and online stores, so that they operate smoothly and adapt to the technical and operational needs of your business.

Why website maintenance is important

Website maintenance isn't just about fixing problems when they arise. It's an ongoing process that helps prevent technical issues and keep the site running smoothly.

Systematic maintenance is important because:

• helps avoid security problems
• keeps the CMS, plugins and themes updated
• reduces the risk of downtime or errors
• improves stability and overall performance
• contributes to a better user experience
• supports the smooth operation of an e-shop or dynamic site
• allows for early treatment of small problems before they develop into more serious ones

How we work

1. Checking the current situation: We start with an evaluation of the website, the CMS, the plugins, the hosting environment and key points that may need attention.
2. Recording support needs: We identify what kind of support the project needs, whether it is regular maintenance or technical support on an ad-hoc basis.
3. Implementation of updates and interventions: We are proceeding with updates, corrections, technical adjustments or problem solving, aiming at the stability and proper functioning of the website.
4. Check after changes: After each major intervention, we check the proper functioning of the website to ensure that no new issues have been created.
5. Ongoing support: We provide guidance and technical support for issues that may arise, depending on your collaboration model and business needs.

What does the service include?

• regular CMS, plugins and themes updates
• checking correct operation after updates
• technical support for problems that arise
• basic security checks
• backup management and restore where necessary
• troubleshooting compatibility issues
• support for forms, SSL, email functions or other technical issues
• basic performance and stability check
• support for minor fixes or operational interventions
• consulting on technical needs of the website

It usually includes software updates, technical checks, basic security monitoring, backups, compatibility fixes, and support for problems that arise.

Yes. Websites need regular updates, plugin and theme checks, security monitoring, and technical support to remain stable and secure.

In the event of a problem, it is important to perform a technical check to identify the cause, whether it is related to hosting, updates, compatibility, SSL, or another technical issue.

Yes. The service can also cover online stores, with an emphasis on stability, security, updates, and support for functions related to orders, checkout, or plugins.

Depending on the agreed service, backup management and restore support in the event of a technical problem may be included.

Maintenance should be done regularly, especially on websites that are CMS-based, use plugins, receive frequent updates, or include features such as e-shops, forms, or reservations.

Yes. Shell-iT can provide ongoing technical support and maintenance after the website is delivered, depending on the needs of the project.

Yes. Support can also cover technical issues such as speed issues, SSL, forms, email functionality, or other issues that affect the smooth operation of the website.